Your privacy is important to us
Last Updated: 23 December 2025 | Version 2.0
Our Commitment: Dhamani Link is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website at https://www.dhamanilink.com, mobile platforms, or use our services.
By using Dhamani Link, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect information in the following ways: a) Information You Provide Directly • Personal identification information: Name, email address, phone number, national ID, driving licence (where required) • Booking and service details: Pickup and drop-off locations, dates, times, passenger information • Payment-related information: Processed securely through third-party payment processors (we do not store full card details) • Communication records: Emails, chat messages, phone calls, support requests, feedback • Account information: Username, password (encrypted), profile preferences b) Information Collected Automatically • Device and usage information: IP address, browser type, operating system, device identifiers • Pages visited: Time spent on the platform, interaction data, clickstream data • Location data: GPS location (with your permission) for service delivery • Cookies and similar tracking technologies: See Section 5 for details
We collect and process your information based on the following legal grounds: Contract Performance To process and manage bookings, provide our services, and fulfill our contractual obligations to you. Legitimate Interests • Improve our services, platform performance, and user experience • Analyze usage patterns and optimize our platform • Detect and prevent fraud, security threats, and illegal activities • Conduct business analytics and market research Legal Compliance • Comply with legal, regulatory, and contractual obligations • Respond to lawful requests from authorities • Maintain records as required by Kenyan law Your Consent • Send promotional or marketing communications (you may opt out at any time) • Use cookies and tracking technologies (you can manage preferences) • Share data with business partners for specific purposes Specifically, we use your information to: • Process and manage bookings and service requests • Communicate with you regarding reservations, updates, and customer support • Process payments and prevent fraud • Assign drivers or service providers to fulfill your booking • Send service-related notifications (booking confirmations, reminders, updates) • Send promotional or marketing communications (only with your consent) • Improve our services and develop new features • Ensure safety and security of our platform and users • Resolve disputes and enforce our terms
We do not sell or rent your personal information to third parties. We may share your information with: Service Providers • Payment processors: M-Pesa/Safaricom, Stripe, PayPal (for secure payment processing) • SMS and email services: For sending booking confirmations and notifications • Cloud hosting providers: For secure data storage and platform operation • Analytics providers: Google Analytics (with anonymized data where possible) Service Delivery Partners • Drivers or service providers assigned to fulfill your booking receive necessary information (name, phone number, pickup/drop-off locations) Legal and Regulatory Authorities • When required by law or legal process • To protect our rights, property, or safety • To investigate fraud or security concerns • In response to valid government requests Business Partners • Only with your explicit consent • For co-marketed services or promotions All third parties are contractually required to handle your data securely and only for authorized purposes in compliance with applicable data protection laws.
We implement industry-standard technical and organizational measures to protect your personal data, including: • Encryption: SSL/TLS encryption for data in transit; encryption of sensitive data at rest • Access controls: Role-based access, multi-factor authentication for staff • Secure infrastructure: Protected servers, firewalls, intrusion detection systems • Regular monitoring: Continuous system monitoring, security audits, and vulnerability assessments • Staff training: Regular data protection and confidentiality training for all employees • Incident response: Procedures in place for detecting and responding to data breaches While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to promptly notifying you and relevant authorities of any data breach as required by law.
We use cookies and similar technologies to: • Remember your preferences and settings • Keep you logged in to your account • Analyze website traffic and usage trends • Improve site functionality and performance • Personalize content and marketing communications • Measure effectiveness of our marketing campaigns Types of Cookies We Use: • Essential cookies: Required for the platform to function • Functional cookies: Remember your preferences • Analytics cookies: Help us understand how you use our site • Marketing cookies: Used to deliver relevant advertisements Managing Cookies: You can manage or disable cookies through your browser settings: • Chrome: Settings > Privacy and Security > Cookies • Firefox: Settings > Privacy & Security > Cookies • Safari: Preferences > Privacy > Cookies Please note that disabling certain cookies may affect the functionality of our platform. For detailed information, please see our separate Cookie Policy.
Under the Kenya Data Protection Act, 2019, and other applicable data protection laws, you have the right to: • Access: Request a copy of your personal data we hold • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Object: Object to processing of your data for certain purposes • Restriction: Request restriction of processing in certain circumstances • Portability: Request transfer of your data to another service provider • Withdraw consent: Withdraw consent at any time (does not affect prior processing) • Lodge a complaint: File a complaint with the Office of the Data Protection Commissioner (Kenya) How to Exercise Your Rights: Contact us using the details in Section 12. We will respond to your request within 30 days. Marketing Opt-Out: To unsubscribe from marketing communications: • Click the "Unsubscribe" link in any marketing email • Email us at support@dhamanilink.com with "Unsubscribe" in the subject • Adjust preferences in your account settings • Call us at +254 729 544 923
We retain personal information only for as long as necessary to: • Provide our services and maintain your account • Meet legal, regulatory, and accounting obligations • Resolve disputes and enforce agreements Specific Retention Periods: • Booking and transaction records: 7 years (in accordance with tax and financial regulations) • Account information: Until account deletion is requested, then up to 90 days for backup removal • Marketing data: Until you withdraw consent or 2 years of inactivity • Communication records: 3 years from last interaction You may request earlier deletion where permitted by law. Some data may be retained in anonymized form for statistical purposes.
Dhamani Link services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@dhamanilink.com so we can take appropriate action to remove such information.
Your personal data may be transferred to and processed in countries outside Kenya where our service providers or systems are located, including but not limited to: • Cloud servers in Europe and the United States • Payment processors with international operations • Analytics and support service providers We ensure that appropriate safeguards are in place to protect your information in line with this Privacy Policy and the Kenya Data Protection Act, 2019. These safeguards include: • Standard contractual clauses • Data processing agreements • Ensuring recipients are in jurisdictions with adequate data protection laws
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. • Minor changes: Will be posted with an updated "Last Updated" date • Significant changes: Will be communicated via email or prominent notice on our website at least 14 days before taking effect Continued use of our services after updates constitutes acceptance of the revised policy. Previous versions will be archived and available upon request.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
General Privacy Inquiries: support@dhamanilink.com
Phone: +254 729 544 923
Support Hours: Monday–Friday, 8:00 AM – 6:00 PM EAT
Your privacy matters to us. Thank you for trusting Dhamani Link with your information.
We're committed to protecting your privacy while providing excellent service.