Your privacy is important to us
Last Updated: January 2025
Our Commitment: DhamaniLink is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.
We collect information you provide directly to us, including: Personal identification information (name, email address, phone number), Booking details (pickup/drop-off locations, dates, times), Payment information (processed securely through third-party payment processors), Communication records (emails, chat messages, phone calls), Device and usage information (IP address, browser type, pages visited).
We use the information we collect to: Process and manage your bookings, Communicate with you about your reservations and our services, Process payments and prevent fraud, Improve our services and customer experience, Send promotional materials (with your consent), Comply with legal obligations, Analyze usage patterns and optimize our platform.
We do not sell your personal information. We may share your information with: Service providers (payment processors, SMS providers, email services), Drivers assigned to your booking, Legal authorities when required by law, Business partners with your explicit consent. All third parties are contractually obligated to protect your data.
We implement industry-standard security measures to protect your personal information, including: Encryption of sensitive data in transit and at rest, Secure servers and databases, Regular security audits and updates, Access controls and authentication, Employee training on data protection. However, no method of transmission over the internet is 100% secure.
We use cookies and similar tracking technologies to: Remember your preferences, Analyze site traffic and usage patterns, Personalize content and advertisements, Improve site functionality. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.
Under applicable data protection laws, you have the right to: Access your personal data, Correct inaccurate information, Request deletion of your data, Object to processing of your data, Withdraw consent at any time, Request data portability, Lodge a complaint with supervisory authorities. Contact us to exercise these rights.
We retain your personal information for as long as necessary to: Fulfill the purposes outlined in this policy, Comply with legal obligations, Resolve disputes and enforce agreements. Booking records are typically retained for 7 years for accounting and legal purposes. You may request earlier deletion subject to legal requirements.
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
We may update this privacy policy from time to time. We will notify you of significant changes via email or website notification. Continued use of our services after changes constitutes acceptance of the updated policy. The "Last Updated" date at the top indicates when the policy was last revised.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
We're committed to protecting your privacy while providing excellent service.