Please read these terms carefully before using our services
Last Updated: January 2025
Important: These Terms and Conditions govern your use of DhamaniLink's services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
By accessing and using DhamaniLink's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
DhamaniLink provides chartered transport services including vehicle rental with professional drivers. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
All bookings are subject to availability and confirmation. A deposit may be required to secure your reservation. Booking modifications or cancellations must be made at least 24 hours before the scheduled pickup time to avoid cancellation fees.
Payment can be made via M-Pesa, bank transfer, credit/debit card, or cash. Full payment is required before service commencement unless otherwise agreed. Late payments may incur additional charges. All prices are in Kenyan Shillings (KES) unless otherwise stated.
Users must provide accurate information during booking. You are responsible for the conduct of all passengers in your party. Any damage to vehicles caused by negligence or misuse will be charged to the customer. Smoking, consumption of illegal substances, and illegal activities are strictly prohibited in our vehicles.
Cancellations made 48+ hours before pickup: Full refund minus processing fee. Cancellations made 24-48 hours before pickup: 50% refund. Cancellations made less than 24 hours before pickup: No refund. No-shows will be charged the full amount.
All vehicles are comprehensively insured. DhamaniLink is not liable for delays caused by traffic, weather, or other circumstances beyond our control. We are not responsible for personal belongings left in vehicles. Maximum liability is limited to the total booking amount.
We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. Your information will be used solely for service delivery and communication purposes.
Any disputes arising from these terms shall be resolved through good faith negotiations. If negotiations fail, disputes will be subject to the jurisdiction of Kenyan courts.
DhamaniLink reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms. Users will be notified of significant changes via email or website notification.
If you have any questions about these Terms and Conditions, please contact us: